Privacy Policy

Privacy Policy for The Railway Tearoom

Last updated: 22nd February 2026

At The Railway Tearoom, we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

This policy explains how we collect, use and protect your information when you visit our website.

Who We Are

Business name: The Railway Tearoom

Business address: 1B Station Buildings, Endon, ST9 9DR

Email: therailwaytearoom@gmail.com

If you have questions about this policy, please contact us using the details above.

What Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Booking details

  • Payment information (processed securely by third-party providers)

  • IP address

  • Website usage data

How We Collect Your Data

We collect data when you:

  • Fill out a contact form

  • Make a booking

  • Sign up for emails or offers

  • Use or browse our website

  • Contact us directly

We may also collect information automatically using cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Manage bookings

  • Process payments

  • Improve our website and services

  • Send updates or offers (only if you opt in)

We will never sell your personal information.

Legal Basis for Processing

Under UK GDPR we rely on:

  • Consent – when you sign up to marketing

  • Contract – when you make a booking

  • Legitimate interest – improving our website and services

  • Legal obligations

Sharing Your Information

We may share data with trusted service providers such as:

  • Website hosting providers

  • Payment processors

  • Booking system providers

  • Analytics providers

These providers are required to keep your information secure.

Data Storage

We keep your information only as long as necessary for the purpose it was collected or to meet legal requirements.

Your Rights

Under data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent

To exercise these rights, contact us at therailwaytearoom@gmail.com

If you are unhappy with how your data is handled, you may contact the Information Commissioner’s Office.

Cookies

Our website uses cookies to improve your experience and analyse traffic. You can control cookies through your browser settings.

See our Cookie Policy for more information.

Changes to This Policy

We may update this policy occasionally. Updates will be posted on this page.